Adding Causes

1. From the SmartSolve Portal Page, click the Home tab.
2. In the Setup and Policy section, click Setup.
3. In the System Wide section, click Cause.
   Result: The Cause window is displayed.
4. Click Action > Add.
   Result: The Causes entry window is displayed.

5. Enter a name for and a description of the new cause.

NOTE: Analysis Code is an additional field used for reporting. It is not used by customers at this time and can be hidden. See the Studio Designer Help System for instructions.

6. Click the drop down button and select a category for the cause. For information on configuration, see Cause Categories.
7. Click the Save button.
   Result: The new cause has been added to the cause list.

See Also

Causes